WARRANTY – YOUR QUESTIONS ANSWERED

When you’re buying a car or a washing machine, you’ll always have one eye on the warranty. You may not necessarily think too much about a warranty when you’re buying a phone, but they can be an absolute lifesaver. Here's everything you need to know.

 

WHAT IS A WARRANTY?

Sorry, but here’s the boring legal bit: A warranty is a written guarantee, issued to the purchaser of an article by its manufacturer, promising to repair or replace it if necessary within a specified period of time. In English, that basically means if something goes wrong with your phone – within a certain period of time – through the fault of the manufacturer, they will repair or replace the device for you.

Second hand phons are out of manufacturer warranty that's why iDevice offers own 90 days warranty with same rules as manufacturer warranty.

Okay, so it’s hard to make it sound fun, but it is really important and here’s why.

WHAT DOES A MOBILE PHONE WARRANTY COVER?

Picture the scene. A few days after you’ve bought your quality second hand smartphone, it just suddenly stops working. It didn’t fall or get wet – it just stopped. This is where your warranty comes in. We take responsibility for repairing or replacing your device because it’s within a certain amount of time since you’ve purchased the phone.

SO, DOES THAT MEAN MY BROKEN SCREEN GETS FIXED FOR FREE?

Unfortunately not. Warranty only cover faults in a handset from manufacture. For example, if your battery only lasts for an hour, or your speakers stop working within three months of purchase. If you drop the phone on the footpath, or let it slip down the toilet, this is your responsibility, and you’ll need iDevice to cover you for these kinds of mishaps.

Don't worry if you purchase phone from us we will look after you!

Another, unfortunately regular, problem we see is ‘liquid ingress’ aka water damage, which is also not covered by warranty. Handsets have water indicators that turn from white to red when then come into contact with moisture it will be clear immediately if your non-waterproof phone was water damaged.

 Each phone we sell comes with warranty sticker. Removing them will void your warranty.

 See our Warranty Policy for even more details.